Privacy Policy
Custprinter Privacy Policy
Last Updated: June 2026
Custprinter (“we”, “us”, or “our”), the owner and operator of custprinter.com respects the privacy of our users and has developed this Privacy Policy to demonstrate its commitment to protecting your privacy. This Privacy Policy is intended to describe for you, as an individual who is a user of any of our websites or our services, the information we collect, how that information may be used, with whom it may be shared, and your choices about such uses and disclosures.
We encourage you to read this Privacy Policy carefully when using any of our websites or services or transacting business with us. By using any of our websites, you are accepting the practices described in this Privacy Policy.
If you have any questions about this Privacy Policy or our information-handling practices, or if you would like to request information about our disclosure of personal information to third parties for their direct marketing purposes, please contact our Support Team by e-mail at: support@custprinter.com.
1. Information we collect about you
We may collect personal information that can identify you such as your name and e-mail address and other information that does not identify you. When you provide personal information through any of our websites, the information may be sent to servers located in the United States and other countries around the world.
1.1 Information you provide
We may collect and store any personal information you enter on any of our websites or provide to us in some other manner. This includes identifying information, such as your name, address, e-mail address, and telephone number, and, if you transact business with us, financial information such as your payment method (valid credit card number, type, expiration date, or other financial information). We also may request information about your interests and activities, your gender and age, and other demographic information.
1.2 Information from other sources
We may also periodically obtain both personal and non-personal information about you from business partners, contractors and other third parties. Examples of information that we may receive include: updated delivery and address information, purchase history, and additional demographic information.
1.3 Information about others
We may also collect and store personal information about other people that you provide to us. If you use any of our websites to send other people (friends, relatives, colleagues, etc.) messages through our system (such as an invitation to an event), information that may interest them, or products as a gift, we may store your personal information, and the personal information of each such recipient.
2. Use of cookies and other technologies to collect information
We use various technologies to collect information from your computer and about your activities on our sites.
2.1 Information collected automatically
We automatically collect information from your browser when you visit any of our websites. This information includes your IP address, browser type and language, access times, the content of any undeleted cookies that your browser previously accepted from us, and the referring website address.
2.2 Cookies
When you visit any of our websites, we may assign your computer one or more cookies to facilitate access to our sites and to personalize your online experience. Through the use of a cookie, we also may automatically collect information about your online activity on our sites, such as the web pages you visit, the links you click, and the searches you conduct on our sites. Most browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies. If you choose to decline cookies, please note that you may not be able to sign in or use some of the interactive features offered on our websites.
2.3 Other Technologies & Web beacons
We may use standard Internet technology, such as web beacons and other similar technologies, to track your use of our sites. We also may include web beacons in promotional or other e-mail messages or newsletters to determine whether you have opened the messages and the subsequent action taken by you. The information we obtain in this manner enables us to customize the services we offer our website visitors to deliver targeted advertisements and to measure the overall effectiveness of our websites, advertising, content, programming or other activities.
Web beacons (also known as clear gifs, pixel tags or web bugs) are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of web users or to access cookies. Unlike cookies which are stored on the user's computer hard drive, web beacons are embedded invisibly on the web pages (or in email) and are about the size of the period at the end of this sentence.
Web beacons may be used to deliver or communicate with cookies, to count users who have visited certain pages and to understand usage patterns. We also may include web beacons in promotional or other e-mail messages or newsletters to determine whether messages have been opened and acted upon. We also may receive an anonymous identification number if you come to our site from an online advertisement displayed on a third-party website.
2.4 US-only Marketing Note
When you visit or log in to our website, cookies and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email. We (or service providers on our behalf) may then send communications and marketing to these emails.
3. Data Deletion
In accordance with applicable law, you may have the right to request the deletion or restriction of the processing of your personal data if, for example, there is no longer a legitimate business purpose for such processing under this Privacy Policy or applicable law and legal retention obligations do not prevent further storage.
4. How We Use Your Personal Data
We use the information we collect for the following legitimate business purposes:
- To process, produce and ship your custom print orders;
- To send order confirmations, shipping updates and customer service replies;
- To maintain website function, prevent fraud and secure online transactions;
- To analyze website traffic, improve page performance and optimize our service;
- To send promotional newsletters and targeted marketing content, if you have opted in to receive such messages.
We will never use your personal data for purposes unrelated to our business without your explicit consent.
5. Sharing Your Information With Third Parties
We do not sell, trade or rent your personal identifiable information to third parties for commercial use.
We may share limited necessary data only with our trusted service providers to complete order fulfillment:
- Payment processors (Stripe, PayPal) for secure checkout;
- Logistics carriers and printing partners to produce and deliver your goods;
- Analytics and advertising tools such as Google Analytics for website statistics.
All third-party contractors are bound by strict data protection obligations and cannot reuse your personal data independently.
6. Additional Data Subject Rights (GDPR Compliance)
Besides the right to data deletion specified above, you also hold the following rights under applicable data protection laws:
1. Right of Access: You may request a copy of all personal records we store about you.
2. Right of Rectification: You can ask us to correct inaccurate name, address or contact information.
3. Right to Data Portability: We will provide your order and personal data in a machine-readable format upon request.
4. Right to Object: You may opt out of all marketing emails at any time, either by clicking the unsubscribe link in emails or contacting our support team.
We will respond to all data requests within 30 business days via email.
7. Data Security
We adopt SSL encryption, firewall protection and regular server maintenance to protect your personal and payment information against unauthorized access, leakage or loss. We do not store complete credit card data on our own server; all payment information is processed securely by professional third-party payment gateways.
8. Policy Updates
We reserve the right to revise this Privacy Policy at any time. The updated version will be published directly on custprinter.com with a revised date. Your continued use of our website after the update means you accept the revised terms.
9. Children’s Privacy (COPPA)
Our website and custom printing services are intended for users aged 13 and older. We will never intentionally collect personal information from children under 13 years old. If you believe we have obtained data from a minor, please contact us immediately so we can delete the records right away.
10. Cookie Information
Our website uses cookies, web beacons, pixel tags and other tracking technologies.
1. Strictly Necessary Cookies
These cookies are required for checkout, shopping cart and normal website functions, and cannot be turned off.
2. Analytics Cookies
We use Google Analytics to collect traffic data and improve our website performance.
3. Marketing & Advertising Cookies
Facebook Pixel and other advertising tools will place cookies to run targeted ads, only if you give your explicit consent.
You may disable all non-essential cookies directly in your browser settings.
You can withdraw your marketing tracking permission at any time by emailing support@custprinter.com.
We will not load advertising pixels before you confirm your consent.
11. CA: Do Not Sell My Personal Information
This section complies with the California Consumer Privacy Act (CCPA) for California residents.
Custprinter does not sell your personal information to third parties for monetary gain.
We only share limited data with trusted service providers (payment processors, printing partners, shipping carriers and analytics tools) solely to fulfill your orders and operate our website. This data sharing falls under the service provider exception of CCPA and is not treated as a sale.
Our Privacy Policy describes our use of cookies, web beacons and advertising tracking. You may disable tracking by adjusting your browser cookie settings.
If you are a California resident and wish to opt out of marketing emails or request us to remove your personal data from our mailing lists, please send an email to support@custprinter.com with one of the following requests:
1. I do not hold an account with Custprinter. Please remove my information from all marketing and survey lists.
2. I have a Custprinter account. Keep my account active, but remove my contact data from marketing emails.
3. I request full deletion of my account and all my personal data from marketing databases.